FREQUENTLY ASKED QUESTIONS
What kind of products do you sell?
What kind of products do you sell?
In my shop I sell my illustrations and frames. I also sell a selection of wooden toys I designed in collaboration with the French toy brand Vilac. All products are designed by me, Michelle Carlslund.
Who runs the store?
Who runs the store?
Michellecarlslund.com belongs to me, Michelle Carlslund. I work from a shared studio in the meat packing district in Copenhagen, Denmark. The toys are packed and shipped by me and the prints and frames are shipped out from our warehouse in Taastrup, Denmark. Every product is carefully wrapped and packed before it is delivered to you.
How do i contact customer service?
How do i contact customer service?
Being a one-woman-company you will always be answered personally by me when you contact customer service. Please just fill in the form under our “Contact” page or send an email. We will be happy to help or just listen if you have any feedback on the shop – good or bad!
HOW DO I PLACE AN ORDER?
HOW DO I PLACE AN ORDER?
Add the items you want to your cart. When you proceed to checkout you will automatically be guided through the buying process step by step until your order is completed. You will receive an email afterwards with an order confirmation.
WHAT METHODS OF PAYMENT IS ACCEPTED?
WHAT METHODS OF PAYMENT IS ACCEPTED?
In the shop you can chose between several payment alternatives. We accept payments by PayPal and Danish and foreign credit cards and MobilePay.
IS IT SECURE TO ORDER ONLINE AT MICHELLECARLSLUND.COM?
IS IT SECURE TO ORDER ONLINE AT MICHELLECARLSLUND.COM?
Yes, it definitely is. We use Nets ans Quickpay as our payment providers and the credit card information that you submit at checkout will only be handled by them.
HOW DO YOU DETERMINE THE SHIPPING COST FOR MY ORDER?
HOW DO YOU DETERMINE THE SHIPPING COST FOR MY ORDER?
The shipping cost for your order is calculated in the first step of the checkout process after you have chosen the destination country. You can see more info about shipping further down this page.
HOW DO YOU DELIVER MY ORDER?
HOW DO YOU DELIVER MY ORDER?
Depending on the destination country we use a selection of the most trusted shipping companies. In Denmark all orders are shipped with Post Nord. All orders are trackable and I will send the tracking number as soon as I am ready to ship your order.
HOW LONG IS THE DELIVERY TIME?
HOW LONG IS THE DELIVERY TIME?
Denmark are 1-3 days
Europe: 2-5 days
World: 3-7 days
Europe: 2-5 days
World: 3-7 days
WHAT ARE THE SHIPPING RATES?
WHAT ARE THE SHIPPING RATES?
When you enter your address upon check out our system will automatically pick the Pakke Shop closest to the address, if you chose this delivery option. Delivery to Europe and the rest of the world: The total weight and dimensions of your order will determine the shipping cost at check out. I try to keep the shipping cost as low as possible to be able to supply illustrated goods all around the globe, so I hope that you will not be disappointed by the cost!
CAN I EXCHANGE OR RETURN MY PURCHASE IF I DO NOT LIKE IT?
CAN I EXCHANGE OR RETURN MY PURCHASE IF I DO NOT LIKE IT?
Yes, you can return your order 14 days after the order is placed. Fill in the form below if you wish to return your order. We also give the money back on items not on sale. The return shipping fee is paid by the customer.
WHAT DO I DO IF MY DELIVERY IS DAMAGED WHEN I RECEIVE IT?
WHAT DO I DO IF MY DELIVERY IS DAMAGED WHEN I RECEIVE IT?
Please contact us by filling the form under ``contact`` send an email with photos of the damages. Kindly let us know no later than five days after you received the package.